Overview and Scope
This Privacy Policy describes how [Molasio legal entity name] ("Molasio," "we," "us," or "our") handles personal information in connection with our marketing website, inquiries, restaurant software platform, and related services (collectively, the "Services").
Molasio may act as a business/controller for information collected directly from website visitors, prospective customers, and restaurant administrators, and as a service provider/processor for certain information processed on behalf of restaurant customers. A restaurant may have its own privacy policy governing its customers.
Information We Collect
- Contact and account details, such as name, email, phone number, restaurant name, role, and login identifiers.
- Restaurant configuration and business data, such as menus, reservations, orders, inventory, operational settings, and customer communications submitted to the Services.
- Transaction-related records, such as subscription plan, invoices, payment status, and payment-provider references. Full card details should be collected and handled by the relevant payment processor, not stored by Molasio unless expressly disclosed.
- Technical information, such as device and browser type, IP address, approximate location inferred from IP, logs, and usage events.
- Support requests, feedback, inquiry messages, and content you choose to submit to AI-enabled features.
How We Obtain Information
We receive information directly from users and restaurant businesses, automatically through use of the Services, and, where applicable, from integrations, payment processors, identity providers, and other authorized service partners.
How We Use Information
- Provide, operate, maintain, secure, and troubleshoot the Services.
- Create accounts, provision restaurant websites, manage subscriptions, and process service requests.
- Support reservations, orders, analytics, customer engagement, and other restaurant features enabled by a customer.
- Respond to inquiries and deliver important account or service communications.
- Detect abuse, protect systems, investigate incidents, and comply with applicable law.
- Improve products and AI features only as permitted by our agreements, applicable law, and relevant configuration or consent choices.
AI Features and Data Processing
Some Molasio features may use artificial intelligence to generate suggestions, answer questions, summarize information, or assist restaurant operations. Outputs can be inaccurate and should be reviewed before business-critical use.
Information submitted to AI features may be transmitted to configured model or infrastructure providers to perform requested functions. Before publishing this policy, disclose the actual AI vendors, data retention arrangements, model-training settings, and any available opt-outs. Do not enter sensitive personal data into AI features unless expressly supported and authorized.
Data Security
We use administrative, technical, and organizational measures intended to protect information, such as access controls, encryption where appropriate, logging, and monitoring. No system can guarantee absolute security. Restaurant customers are responsible for securing their credentials, devices, and authorized-user access.
Retention and Deletion
We retain information for as long as reasonably necessary to provide the Services, fulfill contractual commitments, resolve disputes, maintain records, and meet legal obligations. Retention periods vary by data type and applicable agreement.
Restaurant customers may have tools or contractual processes to access, export, or delete certain data. Backup deletion and legally required retention may follow separate schedules. Publish actual retention periods or criteria once established.
Your Privacy Choices and Rights
Depending on applicable law and your relationship with Molasio, you may have rights to request access, correction, deletion, portability, or information about certain uses of personal data, and to opt out of certain processing.
To submit a request, contact [privacy contact email]. If your information was collected by a restaurant using Molasio, that restaurant may be the appropriate first point of contact. We may need to verify identity before acting on a request.
International Data Transfers
Information may be processed in locations where Molasio and its service providers operate. Where legally required, appropriate transfer safeguards will be used. Confirm actual hosting regions and transfer mechanisms before publication.
Children’s Privacy
The Services are intended for businesses and their authorized users and are not directed to children. If we learn that personal information was collected from a child in violation of applicable law, we will take appropriate steps to address it.
Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices, technology, or legal requirements. We will post the revised policy with an updated effective date and provide additional notice when required.
Contact Us
Molasio legal entity: [Full legal entity name]. Mailing address: [Business mailing address]. Privacy email: [privacy@your-domain.com — replace with a monitored address]. You can also use the Contact page on our website.